Frequently Asked Questions

Choose your item and available options, add it to your cart, and continue to checkout. Enter your shipping and billing details, review your order, and proceed to payment.

You can check out as a guest. Sign in before placing an order if you would like it to appear in your account’s My Orders page. Earlier guest orders are not automatically added to an account.

For orders placed while signed in, open My Account → My Orders to view items, totals, and payment and order status. As a guest, save the confirmation page shown after payment. Contact customer care with your order number if you need help.

Checkout offers credit or debit card payment through Stripe. You are redirected to Stripe to complete payment, then returned to your order confirmation. If payment is still being verified, check again later or contact us before trying another payment.

Standard shipping is $25.00, with free shipping on merchandise subtotals of $300.00 or more before coupon discounts. Review the charge in your cart. See our Shipping Policy for more information.

Timing depends on your item and destination. Contact customer care for a delivery estimate, especially if you need an item for a particular date.

Cart quantities are limited by available stock, including quantities across different colors and sizes of the same product. If availability changes, reduce your quantity or remove an unavailable item before continuing.

Contact us promptly with your order number and requested change. We will check the order’s progress and let you know what is possible.

Contact customer care with your order number and a description of the issue. For damaged or incorrect items, include photos if possible. Read our Returns & Order Support page before sending an item back.